Share the wealth – knowledge sharing in productive organisations
As a business growth expert, I am frustrated by business owner’s inability to spot, or perhaps reluctance to challenge, simple to fix inefficiencies in their business.
I need to be crystal clear on this – whenever your team, suppliers or even clients waste your time or resources they are costing you money. Would you be happy if people where helping themselves to the cash in your wallet? Unlikely. So, why do you allow these profit killing practices to continue in your organisation?
If you’re serious about wanting to make more money, you’ll implement at least one of these three fixes today.
1. Encourage self-help
When one team members asks another ‘how do I…’ you have 2 team members who are being unproductive whilst working something out. Stop it. Now.
Everyone needs training and onboarding. I’m talking about your long term, qualified team members who should either know how to do something already, or be perfectly capable of finding out how to for themselves.
Defaulting to asking the person at the next desk is lazy. And… you’ve guessed it unproductive.
When someone has tried self-help (even if that means Googling their question!) then they can get their colleagues or manager involved. Not before.
2. Provide resources
When a new system is introduced create short ‘how to’ videos. It’s the fastest way to show new team members how to get stuff done. They are also a brilliant reminder for tasks that are infrequent.
If you have a team member who is ‘the oracle’, the person who knows how to use every system, get them onto this straightaway. It’s a great way to ensure that knowledge is not held in a single place and in the event of a person leaving or being off sick, there’s no reason for the work not to get done.
Use a service like Loom to record short videos instantly.
3. Write your standard operating procedures (SOPs)
Systems generate efficiency, simple. Doing the same task, in the same tried and tested way will be the most efficient method of delivering your product or service. It also creates consistency.
But, you must document the procedure in a SOP.
In our business we use Sweet Process . It’s simple to use and every team member can jump into the tasks required and tick them off as they do them. No steps are missed, and we have confidence that our service is delivered consistently, no matter who in the team is providing it.
Connect with me on LinkedIn and tell me how implementing any of these methods has helped you in your business – or suggest more ways and I’ll gladly share them with my network.