Q&A with Bill Pamplin, Director, Julian Thwaites & Co Ltd

“It’s transformed our business and how we do our accounts.”

Q: What is your business?

A: I’m a Director of Julian Thwaites & Co. We buy, sell and restore stringed instruments including violins, cellos and double basses. It’s a family business established by my father and it has been going for over 40 years.

Q: What led to you choosing Meades Group?

A: It was a recommendation from our bank manager. We had plans to improve and increase the business and even at the first meeting, Paul appeared to be someone who was very interested in what we were doing and where we wanted to go.

I got the impression that we would get what we needed from him as we transitioned to a modern company. And we have – without a shadow of a doubt.

Q: What do you like about working with them?

A: Paul and his team were very, very encouraging. It’s transformed our business and how we do our accounts. I know where my business is at any particular time through cloud accounting. We used to work it out with pen and paper – and then they were often approximate figures. Now [for example] I can see on any day of the month what our VAT liability will be. I’m also starting to work on forecasting.

I had a client in yesterday from Scandinavia who was interested in an instrument. The transaction was complicated so I rang Paul and within the space of the conversation, I had the answers I needed to make the transaction happen in a fabulously tax efficient way.

Q: How do you find the service?

A: I’m guaranteed to speak to someone there and then, or get a call back within ten minutes with an answer or to say they’re on the case. All the people we speak to are brilliant.

Q: What are the main benefits for you of working with Meades Group?

A: Where Paul excels is that he doesn’t just work as an accountant. He’s always been really encouraging with good advice and ideas on what we should be doing to grow our business. He’s been absolutely fabulous in helping us on the responsibilities that we have to take on as directors. The advice goes beyond accounting and it has been really important to us.

Q: What has it meant for your business?

A: It’s taken us from a situation where we wouldn’t know the state of our accounts until eight months and three weeks after our year-end. Now, with Meades, I know at any time what our business is doing. I’m confident now to be the boss of a business. We had a vision to expand the business and Meades have given us the tools to do so.

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